EximiousSoft's products are provided as trial versions for downloading directly
from our Website. By using these 'try-before-you-buy' versions, you can make sure
that they are compatible with your computer systems and satisfy all of your requirements
before purchasing the full versions.
All sales are final. Once the registration details and download instructions are
issued, they cannot be cancelled. Exceptions to the refund policy are handled on
a case-by-case basis and only granted when emergency or extenuating circumstances
exist.
Due to this try-before-purchase mode, we offer 90 days money back guarantee.
Refund will be approved within this guarantee only under the accepted circumstances
below. Suppose it exceeds more than 90 days, any refund or exchange is not acceptable.
Accepted Circumstances
We offer refund for following situations within 90 days money back guarantee.
1. You purchased a wrong product, and then purchased the right
product from EximiousSoft within 90 Days. We can refund you for the wrong product.
But if the two products are irrelevant, we do not approve the refund.
2. You've been double charged due to the system problem of the
third party payment platform.
3. The product has fatal technical problems, and our technical
support team failed to provide a fix or work-around within one month.
4. You never received the registration code of the product from
us, and even failed to retrieve the code from our "Registration code Retrieval"
wizard or got no response from our support team after reporting this to us. (Tips:
To retrieve registration code, you can search it from https://www.mycommerce.com/shopper-support/,
or contact us for help.)
Unaccepted Circumstances
1. You purchased the so-called "wrong" product, and you purchased
the "right" product from other company.
2. You changed your mind after placing an order.
3. You requested for a refund for technical issues, but never provided
any assistance to our support team with any detailed description of the problem.
4. Refund for part of a bundle. We cooperate with the third party
payment platform, which does not support partial refund within an order; whereas,
we can refund the whole bundle after you purchase the correct product separately
within 90 days.
5. We do not accept refund request by claiming that failure to
receive registration code in two hours after order is successful. Generally speaking,
once an order has been validated, our system will automatically send registration
e-mail within an hour. Whereas, the delay of Internet or system glitches, or e-mail
spam settings will postpone the arrival of the registration e-mail. In this case,
please go to our Support Center to retrieve it, or contact us via Live Chat or Online
Form, we will respond within the same day.
Once your refund is issued; your license will be deactivated, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer
if you purchased a CD version of the product.
We are sorry that your order can not be canceled.
Due to the automated way that orders are processed and fulfilled, once an order
is processed, it cannot be canceled. Meanwhile, as you may know, all our programs
are try-before-buy version, which can help customers to evaluate the program at
the extreme first before they purchase it. If you would like to request a refund,
please see our Refund Policy.
What
is your refund policy?
Generally speaking, once the order is processed successfully, you will receive a
confirmation e-mail from the payment platform: ShareIt. After this e-mail, you will
receive a registration e-mail from us within an hour, please check both inbox and
the spam folder to see if the auto-generated email is marked as spam.
You can go to the following links to confirm whether your order is successful or
not:
Share-It: https://www.mycommerce.com/shopper-support/
If your order is successful, but you have not received the registration e-mail after
12 hours, you can
contact our support team to get the registration code.
Note: To get prompt and specific support, please provide the
Order Number and the email you used to place your
order or attach the confirmation e-mail from payment platform in your first e-mail.
This will help us locate your order soon.
In this case, first please check with your card bank again to see if it is the misdirection
of the bill. If you are viewing an online statement, the pre-authorization and the
split settlements might appear as separate line items. However,you have not been
improperly charged. The pre-auth should expire quickly after the settlement, but
how it appears on online statements is up to the business practices of the issuing
bank.
If you pay with credit card, the following situations may cause you to be charged
twice.
1. You might click the payment button twice on the final confirmation
page.
2. You refresh the payment page during processing, which may cause
you to be charged twice.
If you're charged twice for the same order, please contact our support team and
attach the bill statement for reference.
The following Payment methods are acceptable.
Credit Card: Credit cards such as Visa, Mastercard, American Express,
Discover, Visa Check Card, Eurocard and MasterMoney are acceptable. Once an order
is processed, successfully, you will receive an email to confirm the completion
of the order. We recommend this option, since for all other options you will not
receive your order until we receive payment.
Bank/Wire Transfer: European customers will receive an invoice
by postal mail and can use the invoice to pay by bank/wire transfer or GIRO.
Check/Money Order: Need to send a check or money order to the address
listed on the purchase page. If received your funds, you can complete the registration.
Invoice: Once you submit your order, you can see a printable invoice
in your web browser. After printing the invoice, you can remit payment to the address
given on the invoice.
As developer of the software, we only charge the price stated on our website. There
are several situations that you might be additionally charged.
1. Registration Backup Service or Extended Download Service
(EDS), which are offered by ShareIt, in case customers forgot or lost their registration
information when they want to re-install the program.
2. VAT. Our payment platform charges applicable sales tax
for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah.
Sales tax is automatically computed on both product(s) and shipping costs.
Related FAQ: How to get refund for VAT?
Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European
customers will be charged VAT (Tax) on all downloadable digital products and services,
including software at 15%.
Please follow these steps:
1. Click Buy or Buy Now on the
product page of our website, and you will see a product list page pop up.
2. Check the list to make sure that you select the items you want.
Please notice that Extended Download Service is provided by the payment platform
ShareIt. With Extended Download Service, you can downlaod the program if you lost
the download link. However, we, as a software provider, also provide the service
to you, what's more, it is free! If you don't need this item, you don't have to
buy it.
3. Click Secure Checkout, and the Web page will
lead you to next page. Fill in your card information on the page, and follow the
on-screen instructions to complete the order.
Your money will not be charged until your order is processed successfully, otherwise
nobody has the authority to charge your credit card for any purchase.