EximiousSoft » Support » Order Support » Payment & Refund

Payment & Refund

What is your Refund Policy?

EximiousSoft's products are provided as trial versions for downloading directly from our Website. By using these 'try-before-you-buy' versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.

All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Due to this try-before-purchase mode, we offer 90 days money back guarantee. Refund will be approved within this guarantee only under the accepted circumstances below. Suppose it exceeds more than 90 days, any refund or exchange is not acceptable.

Accepted Circumstances
We offer refund for following situations within 90 days money back guarantee.


1. You purchased a wrong product, and then purchased the right product from EximiousSoft within 90 Days. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.

2. You've been double charged due to the system problem of the third party payment platform.

3. The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.

4. You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us. (Tips: To retrieve registration code, you can search it from https://admin.regnow.com/app/cs/lookup, or contact us for help.)

Unaccepted Circumstances

1. You purchased the so-called "wrong" product, and you purchased the "right" product from other company.

2. You changed your mind after placing an order.

3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.

4. Refund for part of a bundle. We cooperate with the third party payment platform, which does not support partial refund within an order; whereas, we can refund the whole bundle after you purchase the correct product separately within 90 days.

5. We do not accept refund request by claiming that failure to receive registration code in two hours after order is successful. Generally speaking, once an order has been validated, our system will automatically send registration e-mail within an hour. Whereas, the delay of Internet or system glitches, or e-mail spam settings will postpone the arrival of the registration e-mail. In this case, please go to our Support Center to retrieve it, or contact us via Live Chat or Online Form, we will respond within the same day.

Once your refund is issued; your license will be deactivated, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.

Can I cancel my order after placing it?

We are sorry that your order can not be canceled.

Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be canceled. Meanwhile, as you may know, all our programs are try-before-buy version, which can help customers to evaluate the program at the extreme first before they purchase it. If you would like to request a refund, please see our Refund Policy.

What is your refund policy?

How can I know if my order is processed successfully or not?

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: ShareIt or RegNow. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.

You can go to the following links to confirm whether your order is successful or not:

RegNow: https://www.regnow.com/order_lookup.html

If your order is successful, but you have not received the registration e-mail after 12 hours,
you can contact our support team to get the registration code.

Note: To get prompt and specific support, please provide the Order Number and the email
you used to place your order or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.

Why was I charged twice for one order?

In this case, first please check with your card bank again to see if it is the misdirection of the bill. If you are viewing an online statement, the pre-authorization and the split settlements might appear as separate line items. However,you have not been improperly charged. The pre-auth should expire quickly after the settlement, but how it appears on online statements is up to the business practices of the issuing bank.

If you pay with credit card, the following situations may cause you to be charged twice.

1. You might click the payment button twice on the final confirmation page.
2. You refresh the payment page during processing, which may cause you to be charged twice.

If you're charged twice for the same order, please contact our support team and attach the bill statement for reference.

What kinds of payment can I use?

The following Payment methods are acceptable.

Credit Card: Credit cards such as Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney are acceptable. Once an order is processed, successfully, you will receive an email to confirm the completion of the order. We recommend this option, since for all other options you will not receive your order until we receive payment.

Bank/Wire Transfer:  European customers will receive an invoice by postal mail and can use the invoice to pay by bank/wire transfer or GIRO.

Check/Money Order: Need to send a check or money order to the address listed on the purchase page. If received your funds, you can complete the registration.

Invoice: Once you submit your order, you can see a printable invoice in your web browser. After printing the invoice, you can remit payment to the address given on the invoice.

How can I get rid of Extended Download Service I do not need while placing the order?

If the order is placed on REGNOW Order Form, you can remove the Extended Download Service or other items by selecting the corresponding checkbox in the Remove column, and click Update. If you need a CD backup, please click ADD To CART button on the right-corner to add it.

By the way,Extended Download Service is charged by our payment platform, not by us. It enables you to download your purchased software version again in case of computer crash, virus, etc..

Why was I charged more than the price stated on the website?

As developer of the software, we only charge the price stated on our website. There are several situations that you might be additionally charged.

1.  Registration Backup Service or Extended Download Service (EDS), which are offered by ShareIt or RegNow, in case customers forgot or lost their registration information when they want to re-install the program.
Related FAQ: What is “Extended Download Service”
                         How to get refund for EDS?

2.  VAT. Our payment platform charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs.
Related FAQ: How to get refund for VAT?

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

How to get a refund of Extended Download Service only?

You can write an Email to the payment platform, ShareIt/Regnow, since the Extended Download Service is charged by them instead of by us.

REGNOW: accounts@regnow.com

You had better specify your order ID, and that you just want Extended Download Service to be refunded, but keep the software in the e-mail.

Extended Download Service enables you to download your purchased software version again in case of computer crash, virus, etc..

How to pay for the product with my bank card/credit card?

Please follow these steps:

1. Click Buy or Buy Now on the product page of our website, and you will see a product list page pop up.

2. Check the list to make sure that you select the items you want. Please notice that Extended Download Service is provided by the payment platform ShareIt/Regnow. With Extended Download Service, you can downlaod the program if you lost the download link. However, we, as a software provider, also provide the service to you, what's more, it is free! If you don't need this item, you don't have to buy it.

3. Click Secure Checkout, and the Web page will lead you to next page. Fill in your card information on the page, and follow the on-screen instructions to complete the order.

When will my credit card be charged?

Your money will not be charged until your order is processed successfully, otherwise nobody has the authority to charge your credit card for any purchase.